Key Responsibilities
- Handle customer messages and returns/exchanges on momo, Shopee, etc.
- Coordinate with logistics and warehouse to resolve shipping issues
- Maintain ratings and repeat purchase rates; respond to negative reviews
- Compile complaint data to improve product listings and processes
Requirements
- Strong written communication skills
- Patient, detail-oriented, empathetic
- Prior e-commerce customer service or retail experience preferred
Application Assignment
During the application process, you will be asked to answer the following questions. Feel free to prepare in advance.
- A consumer leaves a 1-star review saying the product arrived damaged and no one responded to their message. Write your first reply (in Traditional Chinese if possible, or English).