服務模組 04 / 05
自營電商 & 客服
品牌官網 + 售後全程管理
Run a seamless brand store — without building an operations team.
Run a seamless brand store — without building an operations team.
服務概述
代營運品牌在台官方電商（含 WooCommerce / 蝦皮店到店），並提供中文客服、退換貨處理與倉儲物流支援。
End-to-end e-commerce operation — storefront management, Chinese-language customer service, returns handling, and logistics support.
為什麼這很重要
建立並維運一個台灣在地電商需要大量的人力與在地知識。我們的電商營運團隊讓海外品牌不需要在台設立辦公室，也能以本地水準服務台灣消費者。
Running a Taiwan e-commerce operation requires local manpower and know-how. Our team lets overseas brands deliver a local-grade consumer experience without opening a Taiwan office.
What's Included
服務內容包含
- 品牌在台官方電商代營運（WooCommerce / 蝦皮）
- 訂單處理、出貨與物流協調
- 中文客服（即時訊息、Email、Line）
- 退換貨與售後服務流程管理
- 促銷活動規劃與執行（雙 11、618 等節慶檔期）
- Brand-owned e-commerce store operation (WooCommerce / Shopee)
- Order processing, fulfillment & logistics coordination
- Chinese-language customer support (IM, email, Line)
- Returns & after-sale service management
- Promotion campaign planning & execution (11.11, 6.18, etc.)